FREQUENTLY ASKED QUESTIONSClick on a question to receive the answer
Where is your store located ? - Click here for a map.
What is your privacy policy? Credit card numbers are received on a Comodo certified SSL Secure Server and are additionally encrypted. Click here for our privacy policy
I added an item to the shopping cart, now how can I check out ?
- At any time while shopping the View Cart link in the top-right corner of the screen may be clicked to complete your purchase.
How do I place an order online ?
To place an order online go to the webpage and add the product desired to our shopping cart. If that is the only product you are ordering you can proceed to the checkout by clicking on the checkout button. You will then be asked for your address information. This information will allow Canada Post, FedEx or UPS to calculate a customized shipping cost to your location. At the 2nd step you can review your order. At the final step you can either
The shopping cart will not work with my computer. What do I do? - In order for the Shopping Cart to keep track of your items "cookies" need to be enabled on your web browser. To enable cookies in Internet Explorer do the following: Tools - Internet Options - Privacy - Set to Medium To enable cookies in Firefox do the following: Tools - Options - Privacy - Cookies - Accept Cookies.
I don't trust the internet. Can I print out and mail or fax an order to you ?I - Step 3 in our new online shopping cart presents the option of either paying online or printing your order. Once printed you may fax or mail the order to us.
How much will shipping cost ?
- Our shopping cart system can calculate shipping costs to most places in the world if you simply enter your address. You can choose from Canada Post, UPS or Fedex shipping. This shipping amount is clearly shown before any payment information is requested and you may cancel the order if you are not happy about the cost. Note - we can not calculate and quote shipping costs over the phone. For large weight orders please email your shipping address and products required to our Internet Sales office to get a shipping price quote. 
I want to order a catalog from you. Why don't you print them ? - Click here for catalog information.
I do not live in Canada. How much will Canadian dollars be in my country ? - Click here for currency conversion for any country.
Do you accept American Express, Discover or other credit cards ? We accept only VISA, Mastercard, Paypal and International Money Orders as payment.> However if you choose Paypal payment they can process your Discover or American Express card.
What is your warranty policy? How can I return a defective product to you? - Click here for warranty and product return instructions.
Do you ship C.O.D. ? - No, we do not ship C.O.D.
Do you accept purchase orders ? - No, we do not accept purchase orders. We accept only VISA, Mastercard, Paypal and International Money Orders as payment.
I don't have a credit card, can I still place an order? - Yes, you can send an International Money Orders as payment. At the 3rd step of the order process you can select to place your order by "mail order or fax." Simply click this print off the order form and send it in your international money order.
Who is responsible if my government charges me taxes or duties ?
Why is the product I received not 100% identical to what is on the website? We take great effort in being sure the product information on our website is 100% accurate when we add each new product. However the reality is that manufacturers change their products from time to time and there is no way we can predict this with the 1000's of items we sell. Therefore this message is clearly shown on the bottom of each product page --- "All manufacturers’ specifications subject to change without notice. "
I would like to save the items in my shopping cart, how do I do this? To save the items in your shopping cart you need to
How long have you been in business ? - We opened our store in June of 1980, and we started our web site in April 1996.
Why has my order been put on hold ?
- To protect our customers and ourselves from credit card fraud on the internet, we use the AVS (address verification system) to match credit card numbers and security codes with customers. Unfortunately, some banks do not provide up to date data for the AVS system. In cases where we can not get a 100% AVS confirmation, we request that you either send us the phone number of your credit card company (usually printed on the card) or fax a clear photocopy of both sides of your credit card so that we can verify that you are the true card owner. This prevents unauthorized persons from using your card number to place an order. Our fax number is 519-451-9341. (faxes are far more secure than email - never email your credit card number to anyone) Another option you may choose is to print a copy of your order and mail it along with an international money order to our address shown below. We appreciate your help in preventing credit card fraud and promoting safe internet shopping.
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 It's easy to order! BUT please note that our inventory changes daily ! 100's of new items are received every month, and 100's of items sell out ! THAT IS THE NATURE OF THE SURPLUS BUSINESS. If an item is in stock, we will certainly ship your order. If an item sells out before we receive your order, we will send an email message to advise you. |
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Paypal and Money Orders !  U.S. and other Currency Info 
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