Last updated August 14, 2020
In the event of improper use of the website, Forest City Surplus reserves the right to cancel your account(s) and to restrict your access to any part or all of its websites at any time, without prior warning, and at Forest City Surplus's sole discretion.
Forest City Surplus reserves the right to edit, modify or discontinue using any part of their websites at any time.
Use of Our Websites
Our websites and all its Contents are intended solely for personal, non-commercial use. You may download, copy and print selected portions of the Contents and other downloadable materials displayed on this Site for your personal, non-commercial use only, and provided that you maintain all copyright and other notices contained on the website or in the Contents. Except as noted above, you may not reproduce, copy, publish, transmit, distribute, display, modify, post, download, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, this Site or any related software in any form or by any means. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on our websites is strictly prohibited.
Users are prohibited from violating or attempting to violate the security of the websites, including, without limitation: (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan, or test for vulnerabilities of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "spamming", "mailbombing" or "crashing"; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any header, including any email or TCP/IP packet header. Violations of system or network security may result in civil or criminal liability. Forest City Surplus will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of our websites or any activity being conducted on our websites. You agree, further, not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to scrape, navigate or search our websites other than the search engine and search agents available from Forest City Surplus on this Site and other than generally available third party web browsers (e.g., Mozilla Firefox, Google Chrome, Microsoft Edge, Safari, etc).
Sale of Products and Services
The sale of certain products and services such as, but not limited to airsoft guns, paintball guns, steel BB and pellet guns, knives, dog and bear spray, clearance items, health products, and certain clothing items, on our websites may be subject to additional terms that are either mentioned or linked to on the product page or are mentioned on our return page. All other items are covered by the terms on our return web page. By agreeing to purchase the products you are agreeing to these terms of sale.
Newsletters and electronic communication
By purchasing through the Forest City Surplus site, emailing us, or subscribing to receive newsletters from Forest City Surplus, you agree that Forest City Surplus has permission to communicate with you, and that these communications meet any requirements that need to be in writing.
Forest City Surplus customer information is kept in the strictest of confidence. Your personal information will only be used or disclosed for the purpose for which it was collected, or when requested by law enforcement.
Customers and visitors to the Forest City Surplus site have the ability to enter comments and product reviews if they have registered a user account on the site. Any submitted content must not include anything illegal or that other viewers may find offensive. Content will be monitored and will only be posted to the site after having been approved by the Forest City Surplus Webmaster. Forest City Surplus reserves the right to reject any content not deemed suitable for the site. By posting comments on the site, you consent to allow Forest City Surplus to reuse said content in any form of media at any time, and to modify or adapt said content, without compensation or requiring further consent.
Forest City Surplus attempts to ensure that all site content is accurate at all times, but cannot be held responsible for any content that may contain errors, is inaccurate or is incomplete in any way. If you spot an error, please let us know and we will verify and rectify the information where necessary. If you purchase a product that was not as it was described, you are welcome to contact our staff and discuss return options. Please see our Returns/Exchange policy page for more information.
You understand that by using our websites or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use this Site and any service at your sole risk and that Forest City Surplus shall have no liability to you for Content that may be deemed offensive, indecent or objectionable.
Copyrights and Trademarks
Unless otherwise noted, all materials, including text, graphics, illustrations, pictures, designs, music clips, icons, photographs, programs, video clips and written and other materials that are part of our websites (collectively, the "Contents") are subject to intellectual property rights, including without in any way limiting the generality of the foregoing, copyrights and trade-marks, owned by or licensed to Forest City Surplus (1986) Limited and are protected by copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all of content on our websites is the exclusive property of Forest City Surplus (1986) Limited and is also protected by copyright laws. Forest City Surplus (1986) Limited and its suppliers and licensors expressly reserve all intellectual property rights in all Contents, products, processes, technology, tools and other materials that appear on this Site. Access to our websites does not confer and shall not be considered as conferring upon anyone any license under any of Forest City Surplus (1986) Limited or any third party's intellectual property rights. The Forest City Surplus name, logos, graphics, and all related product and service names, design marks and slogans are the trade-marks or service marks of Forest City Surplus (1986) Limited. No trade-mark or service mark license is granted in connection with the materials contained on this Site.
Links to Other Websites
References on our websites to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Forest City Surplus (1986) Limited endorsement, sponsorship or recommendation of the third party, information, product or service. Forest City Surplus is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to visit a link to any such third party websites, you do so entirely at your own risk. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of those websites.
Reviews, Feedback, Customer Comments, and Other Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Forest City Surplus on or through any one of our online platforms, by e-mail or telephone, electronic message, or otherwise disclosed, submitted or offered in connection with your use of our websites (collectively, the "Comments") you grant Forest City Surplus a perpetual, royalty-free, irrevocable, transferable, unrestricted, sub- licensable right and license to use the Comments however Forest City Surplus wishes to, including without limitation, to use, copy, reproduce, disclose, modify, delete in its entirety, adapt, publish, display, translate, create derivative works from and/or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world and for any purpose without restriction and without compensating you in any way.
You agree to defend, indemnify and hold Forest City Surplus (1986) Limited harmless from and against any and all loss, actions, claims, damages, costs and expenses, including legal fees and disbursements on a full indemnity basis, arising from or related to your use of our websites or any breach of this Agreement. This provision shall survive the termination of this Agreement and remain in full force and effect.
For more information, questions, or further details on our policies and
conditions, please email us or call toll-free 1-877-393-0056.
Last updated August 14, 2020
The policy of Forest City Surplus is to respect and carefully protect personal privacy.
Customers who place an order are asked for an address in order to calculate shipping costs.
The postal or zip code data is shared with the shipping companies only to calculate this cost.
In order to deliver your order, we share shipping information with the shipping company. (Canada Post/UPS/Fedex)
Shipping details are saved in our database so repeat customers can easily login quickly.
To ensure that your package is not stolen by someone else, for orders shipped with our local courier service, the driver must take a photo of you in front of your house number. If the person who receives the package refuses to have his or her picture taken, the parcel will be returned to the store for curbside pickup.
We use a Comodo Certified secure server for transmission of customer name and contact information.
We use PayPal for all online payment processing and we receive no credit card details or passwords.
PayPal simply sends a confirmation message that a payment was processed or declined.
We want to communicate with you in ways that you want to hear from us. Examples are newsletters, special offers, relevant promotion of products and services that we believe you will be interested in, new product announcements, seasonal product suggestions, and more.
When you sign up to receive Surplus Savers Club e-mails or you make a purchase from us, certain information is collected. We use your contact information such as e-mail to provide you with promotional communications. You may choose to stop receiving these communications at any time by simply using the “unsubscribe” link located at the bottom of all of our promotional messages you receive from us, or by contacting us using the contact information listed below. After you have unsubscribded from the promotional emails you may still receive transactional communications related to your order.The promotional information is stored with our email service provider.
Video Surveillance Systems
In order to keep our store operating in a safe and secure manner, we use closed circuit security cameras and digital video recorders inside and outside the building. We have setup four webcams that are available for public viewing on our webcam web page.
Automated Information Collection
We receive and store certain types of information when you interact with our websites, emails, and online advertising. Our purpose is to allow the websites to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content this way, you may allow us to have access to certain information associated with your social media account, (e.g. name, username, e-mail address, photos) in accordance with your social media privacy settings to deliver the content or as part of the operation of the website, plug-in or application. We may use this information to confirm your identity and to personalize your experience on our website or mobile app and on the third-party social networking websites, plug-ins and applications.
We may transfer any information we have about you in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Forest City Surplus or as part of a company reorganization or partnership change, or other change in control of ownership.
Please feel free to contact the privacy office with any questions or comments about this policy or about how your information is handled by mail to:
FOREST CITY SURPLUS LTD.
Attention: Privacy Officer
1712 Dundas Street
How Does Forest City Surplus Protect the Privacy of Children On Our Websites?
We are committed to protecting children’s online privacy. Our websites are general audience website not geared towards children. In order to protect the privacy of children, Forest City Surplus's websites do not knowingly collect personal information from children under the age of 13 without prior parental consent. Please contact us if you believe we may have collected information from your child and we will work to delete it.
Better Business Bureau Member
Our business history can be easily verified with the Better Business Bureau.
We do not share customer information with any other companies.